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From your order to your home
Find out how to pay for your order, when your furniture will be ready for dispatch and how to prepare for delivery.
50% now, 50% before dispatch
When paying by bank transfer, you can split your payment into two instalments.
Check delivery costs before you buy
The product page shows an estimate for one item. The delivery cost for your entire order is shown in the basket after you select your delivery country.
Need help carrying your furniture inside?
Standard delivery does not include carrying furniture indoors or assembly. Contact us before ordering if you need an additional service.
How can you pay?
Bank transfer — full payment or a 50% deposit
You will receive our bank details after placing your order. You can pay the full amount upfront or pay a 50% deposit, with the remaining 50% due before dispatch . We begin production once your deposit has cleared. Please use your order number as the payment reference.
Make your payment in the currency of your order to the corresponding account: EUR to our euro account and PLN to our Polish złoty account.
Online payment
You can also pay online through Autopay. The payment methods available for your order are shown at checkout. With this option, the full order amount is paid upfront.
Klarna and instalment payments
Depending on availability, you can also use Klarna or an instalment payment option. Available options and terms for deferred payments and instalments — including any interest-free offers — are shown at checkout. Availability depends on your country, currency and the payment provider. Finance approval is subject to the provider's decision.
How much does delivery cost?
The cost depends on the furniture you choose, its configuration, the delivery destination and the contents of your order. The product page shows a delivery price or an estimated price range for one item. The exact delivery cost for your entire order is shown in the basket once you enter your delivery location , before you confirm your purchase.
Please make sure the correct delivery country is selected. If the product page shows a price range for European destinations, it is an estimate rather than a confirmed quote for your address.
If you order several products, the total delivery cost may differ from the amount shown for a single item. Please check the final delivery total in your basket.
If you order wood samples together with furniture, please also check their delivery cost. The reduced sample price does not mean that their delivery is free.
When will your furniture arrive?
You will find the estimated dispatch date on the product page for your selected configuration. The production lead time starts once your deposit has cleared. Lead times for bespoke orders are agreed individually.
The estimated dispatch date indicates when your furniture will be ready to hand over to the carrier. It is not the date your furniture will arrive at your address. Please allow additional time for transport.
International transit times depend on the destination, the size of the furniture and the transport arrangements. Contact us if you would like to confirm the estimated transport time for your address.
Unless otherwise agreed, our terms allow for an extension of up to 15 additional working days beyond the stated production lead time.
Need your furniture by a particular date? Contact us before ordering. We will check the production schedule and delivery options for your destination. You can also ask us about furniture with shorter lead times. Always check the current estimated dispatch date on the individual product page.
What does standard delivery include?
Standard delivery does not include carrying furniture into your home or assembly. For pallet deliveries, the carrier needs safe access to a suitable unloading point that can be reached with a pallet truck. Standard delivery does not include carrying furniture upstairs or placing it in your chosen room.
If your address has restricted vehicle access, steps leading to the entrance, a gravel driveway or other unloading restrictions, please let us know before ordering. We will check the delivery arrangements with the carrier.
If you need help carrying your furniture inside or assembling it, please contact us before ordering. We will check whether an additional service can be arranged for your destination and confirm its cost.
Will your furniture need assembly?
This depends on the model. Some pieces arrive fully assembled, while others are delivered in parts for self-assembly. You will find information about your chosen product in the FAQ tab on its product page. Please also check the assembly instructions for your model before delivery.
How should you prepare for delivery?
- Check the width of doorways, staircases and lifts, as well as the space needed to move your furniture into your home.
- Make sure the carrier can safely access the delivery address and unloading point. Tell us about any access restrictions before placing your order.
- Arrange help with carrying your furniture inside — solid wood furniture is heavy.
- Inspect the packaging when the shipment arrives. If you notice any damage, take photographs and ask the carrier to record it or complete a damage report.
- Unpack carefully to avoid damaging the furniture's surface. If you notice anything concerning after unpacking, contact us with photographs and your order number.
Delivery to your country
Please select your delivery country to see the available delivery methods and shipping costs. The exact cost for your entire order is shown in the basket before you confirm your purchase.
International transit times depend on the destination and transport arrangements. Please contact us before ordering if you need your furniture by a particular date, require help carrying it inside or would like to confirm the delivery arrangements for your address.
If your country is not available at checkout, contact us for an individual delivery quote.
Returns and complaints
Please refer to our Terms and Conditions for information on returns, furniture made to order and how to report a problem with your purchase. If you would like to clarify the terms for a particular model, please contact us before buying.
Let's plan your delivery
Have a narrow staircase, need help carrying furniture inside or want to confirm a date? Tell us which model you are interested in and provide your delivery country, town and postcode — we will check the available options.
