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Products
I'd like a different size piece of furniture. Is that possible?
Of course! We specialize in producing personalized solid wood furniture and have our own carpentry shop, so we can customize the dimensions of our furniture.
Where can I view the products?
You can see our furniture in Krakow at our carpentry workshop and in our partner showrooms in Poland and abroad. All showrooms are listed in the locations tab.
What is the furniture made of?
Our products are made of solid wood, primarily oak, but also American walnut and ash. For interior parts, such as drawers, we often use hardwood plywood.
Can I choose a different material than what is on the website?
We are open to using other types of wood, but we do not make furniture from furniture boards.
How to choose the color of furniture?
We offer oak in seven shades, from bleached to graphite, and we also use ash and American walnut. You can view all colors and materials in the wood tab. You can view the stains at our Krakow facility, at one of our partners, or order samples for home use.
Is the entire product range available in partner showrooms?
Our partner showrooms only have selected products on display, but all products can be ordered from any partner, even if they aren't physically present. Information about the displays is available in the locations tab.
Are 3D product models available?
Yes, we have 3D models of all our products. If you are an architect or distributor, please contact us using the form.
Will I receive a visualization of the selected product before ordering?
Due to time and technical constraints, we only create visualizations of highly customized designs. Our software doesn't allow for the application of specific textures, so we don't create visualizations of products in a specific wood color.
Does the TV cabinet have holes for sockets?
No, our cabinets do not have holes for sockets - but we can make them for you anywhere, just send us a drawing.
What is the difference between a brushed and a polished countertop?
Brushing involves removing the soft tissue of the wood, giving it a visible and tactile texture.
Both finishes have the same gloss level – semi-matte – and are sealed in the same way.
The advantages of brushing include reduced susceptibility to minor scratches, reduced visibility of fine scratches, and better oil absorption.
The disadvantages of brushing include the inconvenience of writing on a single sheet of paper (a pen gets caught in the grooves) and the inability to refinish the tabletop yourself (a brush is required).
Brushed tabletops look more natural than polished ones, but due to the more rustic character they give the tabletop, they don't match all our furniture models, so we only offer this surface finish on selected tables.
Impregnation
How is furniture impregnated?
Our furniture is coated with oil wax. Oil wax is a colorless coating based on natural oils and waxes, specifically designed for the professional finish of floors and other heavily used wooden surfaces.
Oil wax creates a microporous coating that protects the wood while allowing it to breathe freely. This regulates moisture absorption and release and helps maintain a favorable indoor climate.
What are the benefits of wax oil?
Furniture coated with wax oil has a natural look and is pleasant to the touch. Unlike varnishes, wax oil doesn't create a hard, artificial coating on the wood, allowing you to feel the natural grain of the wood. Wax oils, as the name suggests, are a blend of natural ingredients such as oils and waxes (including beeswax). They are completely safe, non-toxic, and have European certifications that allow them to come into contact with food and children's toys. Wax oils effectively protect against stains, such as those from wine or coffee, by creating a hydrophobic barrier that protects the wood from moisture.
When you buy furniture, you want to use it, and use naturally leads to some wear and tear. In the case of varnished surfaces, if the coating becomes damaged, sanding and refinishing by a carpenter is necessary. Refreshing an oiled surface is exceptionally simple, and it's a pleasure to do it yourself. What's more, if you get a dent on your furniture, you don't have to worry. Even deeper dents can be removed with an iron. Simply moisten the area with a damp cloth, apply an iron, and allow the steam to push the wood fibers back into place. After smoothing the surface with sandpaper, simply reapply the oil and wax, and your furniture will be in perfect condition.
Does the furniture need to be re-oiled?
Oiled furniture should be re-impregnated. If dull spots appear on the surface, the countertop loses its shine and smoothness, or liquids are absorbed instead of pooling on the surface, the countertop should be immediately re-oiled. Failure to follow these recommendations can result in permanent stains from the staining substances and streaks! Impregnation should be performed once a year or more frequently.
Can I order varnished furniture?
Yes, we can varnish our furniture upon special request, but the production time will be slightly longer and the price will be 5 to 15% higher depending on the product.
How to oil a table?
You will find all information about oiling the table in this tab.
Where can I buy furniture impregnation oil?
You can buy the impregnation oil from the manufacturer (Osmo) or from us (care kit).
Placing an order
How can I order furniture?
You can order our furniture by placing an order online at www.szyszkadesign.pl, via email to sklep@szyszkadesign.pl, in person at our factory in Krakow or from one of our distributors.
Can I change the dimensions of the product?
Yes, you can change the dimensions of the product. To do so, please email sklep@szyszkadesign.pl or contact us via the contact form.
Can I change the color of the furniture?
We offer oak in seven shades, from bleached to graphite. You can view the colors at our Krakow facility, from one of our partners, or order samples for home use. If that's still not enough, send us a sample of your material and we'll match it to the color!
Where can I see wood color samples?
You can view the colors at our facility in Krakow, at one of our partners, or order samples for home delivery.
Can I order a completely custom design?
Of course! We specialize in producing personalized solid wood furniture and have our own carpentry shop, so we can create a design just for you.
Production process
Where is our furniture manufactured?
Our furniture is manufactured in Krakow. Upholstered and steel components are outsourced to local companies with whom we have been working for many years.
What does the production process look like?
Our production is based on individual orders, and each product is made to order. This makes our production highly flexible. You can view the detailed production process here.
Can I choose the wood the table is made of?
We take into account customer preferences regarding wood selection (smooth knotless, rustic knotty), but due to the fluidity of the production process, the customer does not actively participate in the selection of a specific grain.
Order fulfillment and delivery
How long will I wait for the furniture I ordered?
Our furniture is handcrafted from scratch, from raw boards, to specific, individual orders. This is a time-consuming process, so you'll need to wait approximately 40-60 business days for your furniture, up to a maximum of 90. You'll receive information about the estimated delivery date immediately after placing your order.
What is the shipping cost?
Shipping costs are determined by product and destination and will be calculated in the shopping cart after entering your postal code.
Can we arrange a delivery date?
Due to the size of the product, we always inform you about the delivery date and arrange a time together. However, delivery times are often beyond our control, so it's worth allowing two days for order pickup.
Is delivery made with delivery?
Standard delivery is made without delivery, but if you require delivery, please contact us, providing us with the products you would like to purchase and the delivery address.
Can I extend the delivery date?
If, for any reason, you are unable to collect your product on the scheduled delivery date, please contact us as soon as possible. We will easily store your furniture while you are away. However, please note that if you fail to notify us of your absence and do not accept your shipment, you will be charged for a re-delivery.
Can I pick up my order myself?
We absolutely encourage you to collect your order in person. As soon as you receive notification that your product is ready, you can schedule a convenient pickup date.
Payment
How do I pay for the products?
You can pay for your online order using fast Autopay payments (blik, Apple Pay, card), Klarna deferred payments and traditional bank transfer.
Do I have to pay for my order in advance?
Due to the nature of our work, we require a 50% deposit, but this option is only available with traditional bank transfer. Quick payments require payment of the full amount upfront. You can also take advantage of Klarna's deferred payment options.
Can I pay upon delivery of the product?
Unfortunately, due to the specific nature of our production and dimensions, we do not ship goods cash on delivery.
Returns and complaints
Can I return a product?
Our products are made to order, so in accordance with the Civil Code, we do not accept returns. The exceptions are products from the accessories section and clearance items.
My order arrived damaged. What should I do?
First, inspect and unpack the shipment in the presence of the courier. If the product is damaged, complete a damage report with the courier and contact us as soon as possible.
How to file a complaint?
First of all, send photos of what is happening to reklamacje@szyszkadesign.pl
What are the warranty terms?
All warranty conditions are described in the regulations.
