What do we do, how do we do it, for how long and why so long?
Here you will find answers to the most frequently asked questions!
If there is no answer to your question - contact us: sklep@szyszkadesign.pl or +48504540339.
Products
Of course! We specialize in the production of personalized solid wood furniture and have our own carpentry shop, so we are able to adjust the dimensions of our furniture.
You can see our furniture in Krakow in our carpentry workshop and in partner showrooms in Poland and abroad. All showrooms are listed in the locations tab.
Our products are made of solid wood, mainly oak, but also American walnut and ash. For the production of internal parts, such as drawers, we often use hardwood plywood.
We are open to using other types of wood, but we do not make furniture from furniture boards.
Oak is available in 8 shades, from bleached to graphite, and we also use ash wood and American walnut. You can view all colors and materials in the wood tab. You can view the colors in our Krakow plant, at one of our partners, or order samples for your home.
Our partner showrooms only have selected products on display, but all products can be ordered from any partner, even if they are not physically there. Information about the display is placed in the locations tab.
Yes, we have 3D models of all our products. If you are an architect or distributor - please contact us via the form.
Due to time and technical constraints, we only visualize highly customized projects. Our program does not allow for applying specific textures, so we do not visualize products in a selected wood color.
No, our cabinets do not have holes for sockets - but we can make them for you anywhere, just send us a drawing.
Brushing involves removing the soft tissue of the wood, giving it a visible and palpable texture.
Both finishes have the same gloss level - semi-matt - and are impregnated in the same way.
The advantage of brushing is less susceptibility to minor scratches, less visibility of minor scratches, and better oil absorption.
The disadvantage of brushing is the inconvenient writing on a single sheet of paper (the pen gets into the grooves) and the inability to renovate the top yourself (a brush is needed for this).
Brushed tops look more natural than polished ones, however, due to the more rustic character of the top, they do not match all the furniture models we offer, so we only offer this method of surface finishing on some tables.
Impregnation
Our furniture is covered with oil wax. Oil wax is a colorless coating based on natural oils and waxes, developed specifically for professional finishing of floors and other heavily loaded wooden surfaces. Oil wax creates a microporous coating that protects the wood while allowing it to breathe freely. Thanks to this, it regulates the intake and release of moisture and helps maintain a favorable microclimate in the interior.
Furniture covered with oil wax stands out with its natural look and is pleasant to the touch. Unlike varnishes, oil wax does not create a hard, artificial coating on the wood, thanks to which we can feel the natural structure of the wood. Oil waxes, as the name suggests, are a mixture of natural ingredients, such as oils and waxes (including beeswax). They are completely safe, non-toxic and have European certificates that allow them to come into contact with food and children's toys. Oil waxes effectively protect against stains, for example from wine or coffee, by creating a hydrophobic barrier that protects the wood from moisture.
When buying furniture, we want to use it, and use naturally leads to some wear and tear. In the case of varnished coatings, when the coating is damaged, it is necessary to sand and varnish it by a carpenter. Refreshing the oiled surface is extremely simple, and it is also pleasant to do something yourself. What's more, if a dent appears on your furniture, you don't have to worry. Even deeper dents can be removed with an iron. Simply moisten the area with a damp cloth, apply an iron and allow the steam to push the wood fibers into place. After smoothing the surface with sandpaper, simply reapply the oil wax and enjoy your furniture in perfect condition.
Impregnation of oiled furniture should be repeated. If matte stains appear on the surface, the top is no longer shiny and smooth, and liquids are absorbed instead of collecting on the surface, a new layer of oil wax should be immediately applied to the top. Failure to follow these recommendations may result in permanent stains from coloring substances and streaks! Impregnation should be done once a year or more often.
Yes, we can varnish our furniture upon special request, however the production time will be slightly longer and the price will be 5 to 15% higher depending on the product.
You can buy impregnation oil from the manufacturer (Osmo) or from us (care kit).
Placing an order
You can order our furniture by placing an order online at www.szyszkadesign.pl, via e-mail to sklep@szyszkadesign.pl, in person at our plant in Krakow or from one of our distributors.
Yes, you can change the dimensions of the product. To do this, please send an e-mail to sklep@szyszkadesign.pl or contact us via the contact form.
Oak is available in 8 shades, from bleached to graphite. You can view the colors at our facility in Krakow, at one of our partners, or order samples for home. If that's still not enough - provide us with a sample of your material and we will match it with a color!
You can view the colours at our facility in Krakow, at one of our partners, or order samples for home use.
Of course! We specialize in the production of personalized solid wood furniture and have our own carpentry shop, so we can create a project especially for you.
Furniture production process
Our furniture is manufactured in Krakow. Upholstered and steel elements are outsourced to local companies with whom we have been working for many years.
Our production is based on individual orders, and each product is manufactured for a specific customer. This makes our production very flexible. You can see the detailed production process here.
We take into account customer preferences regarding wood selection (smooth knotless, rustic knotty), however, due to the fluidity of the production process, the customer does not take an active part in choosing a specific grain.
Order fulfillment and delivery
Our furniture is handcrafted from scratch, from raw board, to specific, individual orders. This is a time-consuming process, so you will have to wait about 40-60 working days for your furniture, up to 90. You will receive information about the expected completion date immediately after placing your order.
Shipping costs are determined by product and destination and will be calculated in your shopping cart after entering your postcode.
Due to the size of the product, we always inform you about the delivery date and we set a date together. However, delivery dates are often beyond our control, so it is worth setting aside two days to receive your order.
Standard delivery is made without delivery, however, if you need delivery - please contact us, providing us with the products you would like to purchase and the delivery address.
If for some reason you are unable to collect the product on the planned delivery date - please contact us as soon as possible. We will store your furniture without any problems during your absence. However, remember that if you do not collect the parcel because you did not inform us about your absence, you will be charged for the cost of a repeat delivery.
We definitely encourage you to collect your order in person. As soon as you receive information that the product is ready, you can set a convenient date for collection of the furniture.
Payment
You can pay for your online order using fast Autopay payments (blik, Apple Pay, card), Klarna deferred payments and traditional bank transfer.
Due to the nature of our work, we require a 50% advance payment - however, this option is only possible when choosing a traditional transfer. Quick payments require payment of the entire amount in advance. You can also use the possibility of deferred payments Klarna.
Unfortunately, due to the specific nature of our production and dimensions, we do not send goods cash on delivery.
Returns and complaints
Our products are made to order, therefore, in accordance with the Civil Code, we do not accept returns. The exceptions are products from the accessories and sale sections.
First - inspect and unpack the package in front of the courier. If the product is damaged, write a damage report with the courier and contact us as soon as possible.
First of all, send photos of what is happening to reklamacje@szyszkadesign.pl
All warranty conditions are described in the regulations.